Frequently Asked Questions
Everything you need to know about shopping at Women's Stio Second Turn
What is the Stio Second Turn program?
Stio Second Turn is our official resale initiative where you can buy and sell pre-loved Stio gear, helping extend the life of high-quality outdoor apparel.
How do you ensure the quality of pre-owned items?
Every item listed goes through a rigorous inspection process to verify authenticity and condition. We categorize items by their state, ranging from 'New with Tags' to 'Gently Used'.
What is your return policy for Second Turn purchases?
To maintain the sustainability of our resale ecosystem, all Second Turn sales are final unless the item arrives in a condition significantly different than described.
How long does shipping take?
Standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order is processed.
Can I trade in my old Stio gear for store credit?
Yes! You can send in your gently used Stio apparel in exchange for a digital gift card that can be used on our website or at any Stio Mountain Studio.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Stio-specific gift cards for all Second Turn transactions.